Who we are

Pune Flower Express

At Pune Flower Express, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you place an order or interact with our website..

How do we handle your contact information?

When you place an order on Pune Flower Express, we collect certain personal details such as your name, contact number, email address, delivery address, selected products, and preferred delivery date.

All customer information entered during the purchasing process is stored securely in our protected systems. Any order-related records or documents are maintained with strict access control to ensure confidentiality and safety.

For what purposes is your information used?

We use customer information only to provide better service and improve your overall experience. Your data may be used for the following purposes:

a. Internal Analysis & Improvement

Information such as product preferences, order locations, and gifting trends helps us understand customer needs, improve our offerings, and enhance service quality. This data is used strictly for internal analysis and is kept confidential.

b. Order & Delivery Communication

Your email address and contact details are used to:

  • Confirm successful order placement

  • Share payment and order details

  • Provide delivery status updates or important service notifications

c. Product & Service Updates

We may use your email address to inform you about new flower collections, cakes, services, or updates relevant to Pune Flower Express.

d. Festival & Promotional Communication

During festive seasons or special occasions, we may send promotional offers, discounts, or gift suggestions. You can opt out of such communications at any time.

Do we collect or store credit/debit card information?

No. Pune Flower Express does not collect or store your credit or debit card details.

All payment information is entered directly on the secure pages of our trusted payment gateway partners. We do not have access to your card number, CVV, or banking credentials. Payment gateways handle your data using industry-standard security measures.

Data Security

We take appropriate technical and organizational steps to protect your personal information against unauthorized access, misuse, or loss.

Consent

By using our website and placing an order, you agree to the terms outlined in this Privacy Policy.